Articles hold everything your guests need to know: the Wi-Fi password, how the AC works, checkout steps, your favorite taco spot. Your guidebook shows them to guests, and your AI Concierge uses them to answer guest questions.Two kinds of articlesGuidebook ...
Your content follows a simple 3-level structure, so guests find what they need in a few taps and you can find anything to update in seconds.The 3-level structure 🏗️Category: the main menu headers guests see first, like "Things to Know Before You Travel."S ...
Streamlined category view is enabled by default on all categories. When active, guests tap a category and land directly on its articles — skipping the subcategory screen entirely. Fewer taps, faster answers.If you manage a larger guidebook with a lot of c ...
Customize your guidebook's visual identity by choosing from over 7,000 icons that match your brand and help guests navigate your content quickly and intuitively.Where icons appearIcons show up in two places in your guidebook:Menu icons – Appear in your gu ...
SmoothStay now includes a built-in AI Assistant that helps you instantly polish and rewrite your article descriptions — making guest communication smoother, more professional, and aligned with your brand voice. ✅ This feature is available t ...
The AI Concierge answers guest questions right inside your guidebook, around the clock. A guest types "What's the Wi-Fi password?" or "The dishwasher isn't working," and gets an answer based on the content you've written.✅ Available on all paid plans.🧠 ...
✅ Always check the recommended upload sizes for each type of image (e.g. articles, background, avatar, etc.)For example, we recommend 800 × 400 px for article header images and 1200 × 800 for the guidebook’s home background.🧱 Layout Details for Headers ...
We strongly recommend using the video’s embeddable URL. This is different from the standard link you see in your browser’s address bar.Embeddable URLs are designed specifically for displaying videos on external websites. Unlike normal browser URLs, they e ...