Logo SmoothStay's Help Center Logo SmoothStay's Help Center
  • Homepage
  • Feedback Hub
  • System Status
Logo SmoothStay's Help Center Logo SmoothStay's Help Center
  • Homepage
  • Feedback Hub
  • System Status
  • Getting started
    • Onboarding with SmoothStay
    • Customize each property's profile, content & sharing
    • Property profile: basic info & amenities
    • How to get in touch with us
  • Creating rich content
    • πŸ“š How to create a guidebook article
    • πŸ“š How your content is organized in SmoothStay
    • πŸ—‚οΈ Streamlined category view: fewer clicks for your guests
    • 🎨 How to change category and subcategory icons
    • ✨ How to use the AI Assistant to write article descriptions
    • πŸ€– How to use the AI Concierge to answer guest questions automatically
    • πŸ“Έ Image sizing guide
    • πŸ“Ή How to get an embeddable video URL from YouTube or Vimeo
  • Visibility & sharing
    • How to share my guidebook
    • πŸ”— The general share link: fast, secure sharing
    • 🎫 Reservation links: secure, guest-specific sharing
    • 🌐 Public link: open access to your guidebook
    • πŸ” Overview of privacy and security
    • Deep links to specific content
    • Modify the URL slug of my guidebook
    • 🌍 Anatomy of sharing links
    • πŸ“± How to create QR codes for any guidebook link
    • Best practices for using QR codes
  • Collecting guest information and feedback
    • πŸ“‹ Guest Registration β€” Collect Guest Info Before They Explore
    • How guests leave feedback (and where you view it)
    • πŸ›‘οΈ OTA Compliance β€” Collecting Guest Information Responsibly
  • Managing multiple units/guides/properties
    • How SmoothStay handles property addresses
    • How to use the Data Dictionary for dynamic guidebook content
    • How to use custom tags for organizing properties & articles
  • Integrations
    • Connect SmoothStay to Hospitable
    • Webhooks: send SmoothStay data to your other tools
  • Additional languages
    • Managing multiple languages for your guidebooks
  • Account and billing
    • Deleting your account
    • Managing your subscription
  • Frequently asked questions (FAQs)
    • How many guidebooks do I need?
    • How does the free 14-day trial work?
    • Do you have a product roadmap?
    • Are there any contracts or cancellation fees?
    • What if I manage multiple properties?
    • Is my guidebook secure and private?
    • Can I update my guidebook after sharing it with guests?
    • Do I need to be tech-savvy or a designer to use SmoothStay?
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  1. Overview
  2. Getting started

Getting started

  • Onboarding with SmoothStay

    Onboarding is where our AI guidebook builder turns what you already have into a working guest guidebook. You start it from the Create guidebook button, and minutes later you have a live, shareable site for your guests. Here is what that looks like start t ...

  • Customize each property's profile, content & sharing

    Each Property in SmoothStay represents one of your vacation rentals, boutique hotel rooms, or other spaces you manage. You can personalize each property with its own details, media, and guest information, or share content across multiple properties.After ...

  • Property profile: basic info & amenities

    Your AI Concierge answers guest questions using two sources: the articles you write, and the structured details on your property profile. This article covers the refined Basic info fields and the new Amenities section, both found under Properties/Units/Ro ...

  • How to get in touch with us

    Whether you have questions, suggestions, or need support, here’s how you can reach out to us: βœ‰οΈ Contact Support For direct assistance, email us at: hello@smoothstay.io We’ll get back to you as soon as possible! πŸ’¬ AI Chatbot For quic ...

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