How guests leave feedback (and where you view it)

Guests have two simple ways to tell you what's working in your guidebook. They can rate the answers your AI Concierge gives, and they can react to individual articles. Both feed straight into your dashboard, so you always know where to tighten things up.

👍 Rating AI Concierge answers

Every answer from the AI Concierge shows a thumbs up and a thumbs down. Guests tap one to say whether the answer helped. This keeps improving the accuracy of your AI Concierge over time.

When a guest taps thumbs down, they choose one of three reasons:

• Didn't answer my question

• Not detailed enough

• Misleading or incorrect

Where you view it: Content Hub → AI Concierge → Guest sessions, inside the conversation history. Each rated answer shows the thumbs up or down along with the reason the guest gave.

Reading through these is the fastest way to find content gaps. If several guests mark "Not detailed enough" on parking questions, that's your cue to expand the parking article so the AI Concierge has more to draw on.

⭐ Article feedback and upvotes

Guests can also react to any single article. On every article they'll find two buttons: a Feedback button to share a comment, and an Upvote button to mark an article they found useful.

Where you view it: Content Hub → Analytics → Detail. Use the Action dropdown to filter:

• Article feedback for feedback a guest left on a specific article

• Article upvoted for articles guests marked as helpful

Filtering this way tells you two things at once. You see which articles need work, and which ones your guests rely on most.

💡 Getting the most from it

Check both regularly. Treat the thumbs-down reasons as a running to-do list for your content, and let the upvotes show you which articles are pulling their weight. A guidebook that improves with every stay is the whole point.