Logo SmoothStay's Help Center Logo SmoothStay's Help Center
  • Homepage
  • Feedback Hub
  • System Status
Logo SmoothStay's Help Center Logo SmoothStay's Help Center
  • Homepage
  • Feedback Hub
  • System Status
  • Getting started
    • Onboarding with SmoothStay
    • Customize each property's profile, content & sharing
    • Property profile: basic info & amenities
    • How to get in touch with us
  • Creating rich content
    • πŸ“š How to create an article
    • πŸ“š How your content is organized in SmoothStay
    • πŸ—‚οΈ Streamlined category view: fewer clicks for your guests
    • 🎨 How to change category and subcategory icons
    • ✨ How to use the AI Assistant to write article descriptions
    • πŸ€– How to use the AI Concierge to answer guest questions automatically
    • πŸ“Έ Image sizing guide
    • πŸ“Ή How to get an embeddable video URL from YouTube or Vimeo
  • Visibility & sharing
    • How to share my guidebook
    • πŸ”— The general share link: fast, secure sharing
    • 🎫 Reservation links: secure, guest-specific sharing
    • 🌐 Public link: open access to your guidebook
    • πŸ” Overview of privacy and security
    • Deep links to specific content
    • Modify the URL slug of my guidebook
    • 🌍 Anatomy of sharing links
    • πŸ“± How to create QR codes for any guidebook link
    • Best practices for using QR codes
  • Collecting guest information and feedback
    • πŸ“‹ Guest Registration β€” Collect Guest Info Before They Explore
    • How guests leave feedback (and where you view it)
    • πŸ›‘οΈ OTA Compliance β€” Collecting Guest Information Responsibly
  • Managing multiple units/guides/properties
    • How SmoothStay handles property addresses
    • How to use the Data Dictionary for dynamic guidebook content
    • How to use custom tags for organizing properties & articles
  • Integrations
    • Connect SmoothStay to Hospitable
    • Webhooks: send SmoothStay data to your other tools
  • Additional languages
    • Managing multiple languages for your guidebooks
  • Account and billing
    • Deleting your account
    • Managing your subscription
  • Frequently asked questions (FAQs)
    • How many guidebooks do I need?
    • How does the free 14-day trial work?
    • Do you have a product roadmap?
    • Are there any contracts or cancellation fees?
    • What if I manage multiple properties?
    • Is my guidebook secure and private?
    • Can I update my guidebook after sharing it with guests?
    • Do I need to be tech-savvy or a designer to use SmoothStay?
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  1. Overview
  2. Account and billing

Account and billing

  • Deleting your account

    Before you start: deleting your account is permanent.Every guidebook, property unit, brand detail, subscription setting, and piece of saved content goes with it, and there's no way to restore it.Save anything you want to keep firstContacts and reservation ...

  • Managing your subscription

    Billing for SmoothStay runs through Lemon Squeezy, our payment provider. You manage your plan, card, and invoices from their secure portal.How to get thereClick your name in the top right corner of the dashboard.Select Billing & plan.Click Manage subs ...

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