Deleting your account
Before you start: deleting your account is permanent.
Every guidebook, property unit, brand detail, subscription setting, and piece of saved content goes with it, and there's no way to restore it.
Save anything you want to keep first
Contacts and reservations — export these as CSV from the Contacts and Reservations sections.
Property units and articles — there's no export for these yet, so copy the text you want to keep into a document before you delete. Once the account is gone, the content can't be recovered.
Steps
Click your name in the top right corner of the dashboard.
Select My account.
Scroll to the bottom of the panel to the Delete my account section and click Delete my account.
In the confirmation window, type your account email address.
Click Delete my account to finish.
What happens to your data
Your account and content are removed immediately. Some records are kept where the law requires it — invoices, payment records, and similar tax or compliance documents. Our Privacy Policy explains what we retain and for how long.
Changed your mind?
If the reason you're leaving is cost or a feature that isn't working the way you expected, write to us at hello@smoothstay.io first. We can often sort it out, and we'd rather fix the problem than lose you.