Managing your subscription
Billing for SmoothStay runs through Lemon Squeezy, our payment provider. You manage your plan, card, and invoices from their secure portal.
How to get there
Click your name in the top right corner of the dashboard.
Select Billing & plan.
Click Manage subscription. This opens the Lemon Squeezy customer portal in a new tab.
What you can do in the portal
Update your payment method — add a new card, replace an expired one, or remove an old card
Change your plan
Update billing information and your tax or VAT ID for future invoices
View your full payment history and download invoices and receipts
Cancel your subscription
If a payment fails
Lemon Squeezy emails you when a renewal payment doesn't go through, usually because a card expired, was replaced, or had insufficient funds. It then retries the charge four times over about two weeks, and each email includes a link to update your card.
Your guidebooks stay live during this period. The quickest fix is to open Billing & plan → Manage subscription and add a working card — the next retry will use it. If all four retries fail, the subscription goes unpaid and access to paid features ends.
If you cancel
Cancelling stops future charges. Your plan stays active until the end of the period you've already paid for, so nothing disappears on the day you cancel.
Before you cancel, export anything you want to keep: contacts and reservations can be downloaded as CSV, and unit and article content needs to be copied manually, since there's no export for it yet.
Need help? Write to hello@smoothstay.io with the email address on your account.