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Homepage
Feedback Hub
System Status
Homepage
Feedback Hub
System Status
Getting started
Onboarding with SmoothStay
Customize each property's profile, content & sharing
Property profile: basic info & amenities
How to get in touch with us
Creating rich content
📚 How to create an article
📚 How your content is organized in SmoothStay
🗂️ Streamlined category view: fewer clicks for your guests
🎨 How to change category and subcategory icons
✨ How to use the AI Assistant to write article descriptions
🤖 How to use the AI Concierge to answer guest questions automatically
📸 Image sizing guide
📹 How to get an embeddable video URL from YouTube or Vimeo
Visibility & sharing
How to share my guidebook
🔗 The general share link: fast, secure sharing
🎫 Reservation links: secure, guest-specific sharing
🌐 Public link: open access to your guidebook
🔐 Overview of privacy and security
Deep links to specific content
Modify the URL slug of my guidebook
🌍 Anatomy of sharing links
📱 How to create QR codes for any guidebook link
Best practices for using QR codes
Collecting guest information and feedback
📋 Guest Registration — Collect Guest Info Before They Explore
How guests leave feedback (and where you view it)
🛡️ OTA Compliance — Collecting Guest Information Responsibly
Managing multiple units/guides/properties
How SmoothStay handles property addresses
How to use the Data Dictionary for dynamic guidebook content
How to use custom tags for organizing properties & articles
Integrations
Connect SmoothStay to Hospitable
Webhooks: send SmoothStay data to your other tools
Additional languages
Managing multiple languages for your guidebooks
Account and billing
Deleting your account
Managing your subscription
Frequently asked questions (FAQs)
How many guidebooks do I need?
How does the free 14-day trial work?
Do you have a product roadmap?
Are there any contracts or cancellation fees?
What if I manage multiple properties?
Is my guidebook secure and private?
Can I update my guidebook after sharing it with guests?
Do I need to be tech-savvy or a designer to use SmoothStay?
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Troubleshooting
